FAQ

How do I make the prints and can I use prints already taken?
Visit one of our stockists near you, they have special no mess paper that takes your prints for you. You can also use old prints already made, even if they are a bit messy, we can usually tidy them up. 
Can you print on both sides? 
Simple answer is NO as we imprint from one side. If we could turn over the soft silver clay we use, and imprint the reverse, it would push out the front imprint!
Are items hallmarked?
The products we make are usually below the legal weight so they do not need to be hallmarked. If we did Hallmark, then the cost would increase to cover the stamping and postage and would also add a delay of up to 2 weeks in returning finished keepsake, as we would have to send items to be tested & hallmarked by the Assay Office.
Can anything be engraved on the back of the pendants?
We can engrave a short message on the back of most pendants, and we charge an additional fee for a short message, but please note, this also delays the return of the finished keepsake by 7 days.
How many prints and names can you fit on a keepsake?
We can usually fit 2 prints on pendants, the larger dog tags will fit 3 to 4 prints without making them too small,  and usually only one print on a charm, due to the size. We can also usually fit most names under each print but we always make a layout for you to approve and if we have a problem fitting long names you will have the opportunity to review and suggest alternative design and layouts.
Do you always send a layout for approval?
Yes, we believe that it is important that all designs, layouts and spellings are double checked before commencing work. This gives you the a chance to change your mind on layout, or style, before expensive work commences. It is important to note, that once your approval has been given, and work has commenced on the product,  any changes or errors cannot be rectified and a replacement would be needed. This cost would be the responsibility of the customer who approved the layout, including any associated additional postage costs.
Do you make fingerprints silver items?
Yes, we do.
What is the Silver and attachments you use made of?
All imprint pendants and charms are made from a recycled silver product made in Japan. The silver is called “fine silver” and is 99.9% silver content. All other parts, i.e. jump rings, chains, key ring split rings etc.. are made from sterling silver, which has a lower silver content of 92.5%.
What if I need my keepsakes faster?
If you need an urgent turnaround, or have a special request, then please request this at the time of the order. We usually respond very quickly and can be reached at most times.
Do you offer discounts for large orders
We do not offer discounts for a larger orders, as we do not have the margin to offer discounts for larger orders, as each item is individually made and we do not get any economy of scale and the price is always set as low as possible for every order.
What happens if my silver tarnishes?
Tarnish happens to all silver products, we coat our products to reduce the speed of tarnish but cannot stop it completely, if you have tarnish issues and want to know how to clean and care for your silver please click here for more information
What if something happens to my keepsake what are the terms of purchase

Please refer to our terms and conditions the link is here, and all sales are covered by these terms and conditions and any purchase is taken on the understanding that you accept these terms and conditions.